Category Archives: News

Why do our receptionists ask so many questions?

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SURGERY CLOSED

The surgery will be closed on Wednesday 5th December from 12 noon until 8am on Thursday 6th December for mandatory staff training held by Sunderland Clinical Commissioning Group Any patient that requires medical assistance in this time is asked to call 111 If you have … Continue reading

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Friends & Family Test – October 2018 results

The NHS Friends & Family Test asks “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”   22 patients completed a handwritten survey and 137 replied via txt message in October and … Continue reading

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GDPR – Privacy Notice Park Lane Practice

Privacy Notice      

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Patient Participation Group Minutes

Park Lane PPG Dec 2016 Park Lane PPG May 2017 Park Lane PPG Oct 2018

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PATIENT ON-LINE ACCESS

We are now able to provide Patient On-Line Access. You can now view, book and cancel appointments from home, work or on the move-wherever you can connect to the Internet. this is a 24 hour online service so you can … Continue reading

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FRIENDS AND FAMILY

From 1st December 2014, the practice will be giving out a survey to our patients who have used our service in any way. Answers will be anonymous but comments may be used in a newsletter or a post. Please let … Continue reading

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SUMMARY CARE RECORD

We went going live with Summary Care Records on 18th March 2015. This means that other services that you may visit, such as Out Of Hours will, with your consent, be able to view some parts of your record. The only … Continue reading

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ELECTRONIC PRESCRIBING

The practice is going live on Tuesday 5th May 2015. This means that from this date the practice will be able to send your prescription electronically to a nominated pharmacy of your choice. You can still collect your prescription as … Continue reading

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ARE YOU A CARER

If you provide unpaid help or look after a family member or friend who is ill, disabled, frail or elderly who can’t manage without your support then you are a carer. Many people caring for a relative don’t think of … Continue reading

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