Practice Info

About Us

Location & Contact Details

1-6 City Green
Sunderland
Tyne and Wear
SR2 7BA

Phone: 0191 567 6828
Fax: 0191 510 2810

E-mail: Email Us

Get map & travel info

Training Practice: No

Repeat Prescription Telephone No: 0191 565 4507

Appointment Telephone No.: 0191 567 6828

Catchment Area: Please contact the practice for details of their boundaries.

Meet the staff

Navigation for staff section

Miss Victoria Muller

Personal Information

Job Title:

Practice Manager

Associated premises:

  • Park Lane Practice , 1-6 City Green

Miss Jodie Valks

Personal Information

Job Title:

Supervisor

Associated premises:

  • Park Lane Practice , 1-6 City Green

Mrs Rose Crozier

Personal Information

Job Title:

Secretary

Associated premises:

  • Park Lane Practice , 1-6 City Green

Miss Laura Embleton

Personal Information

Job Title:

Reception Staff

Associated premises:

  • Park Lane Practice , 1-6 City Green

Miss Stephanie Taylor

Personal Information

Job Title:

Reception Staff

Associated premises:

  • Park Lane Practice , 1-6 City Green

Mrs Maureen Crosby

Personal Information

Job Title:

Phlebotomist/Administrator

Associated premises:

  • Park Lane Practice , 1-6 City Green

Additional notes:

Mrs Crosby is also a receptionist

Mrs Jan Graham

Personal Information

Job title:

Receptionist

Associated premises:

Park Lane Practice, 1-6 City Green

Mrs Joanne Thornton

Personal Information

Job Title:

Practice Nurse

Associated premises:

  • Park Lane Practice , 1-6 City Green

Dr Sunil Joseph

Personal Information

Job Title:

General Practitioner

Other qualifications:

MB BS 1994 Gulbarga

GMC Number:

4783097

Associated premises:

  • Park Lane Practice , 1-6 City Green

Dr Jane Rosemary Mackrell

Personal Information

Job Title:

General Practitioner

Other qualifications:

MB CHB MRCGP 1978 Glasgow

GMC Number:

2336242

Associated premises:

  • Park Lane Practice , 1-6 City Green

Practice Info

Park Lane Practice

1-6 City Green
Sunderland
Tyne and Wear
SR2 7BA

Phone: 0191 567 6828
Fax: 0191 510 2810

E-mail: Email Us

Get map & travel info

Training Practice: No

Repeat Prescription Telephone No: 0191 565 4507

Appointment Telephone No.: 0191 567 6828

Catchment Area: Please contact the practice for details of their boundaries.

Practice Leaflet

Print Practice Leaflet

This practice provides services for Sunderland Teaching PCT

Report an issue with the information on this page

How to make an appointment

Please call our main switchboard number on 0191 5676828 or 5654507  to book an appointment . Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 26 weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse on the day for urgent cases. If your condition is non-urgent an appropriate appointment will be given. You can book up to a month ahead for clinics – please see the ‘services and clinics’ section.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate reception booth (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit

If at all possible, try to come to the surgery where many facilities are available. If you do need a home visit, please make the request before 10am, except for emergencies. The receptionist will need to know a few details of the illness so that priority can be given to urgent cases.

What do I do in an emergency

There is always a doctor on call outside surgery hours for emergencies. If you wish to contact a doctor when the surgery is closed ring the surgery number and you will be transferred direct to Primecare, the Out of Hours service. You can also ring NHS Direct on 0845 4647 for general medical advice.

Triage

The purpose of ‘triage’ is to ensure that all patients are dealt with fairly by an appropriate member of the team and to ensure that problems are dealt with urgently if necessary.  When you request  an urgent appointment the receptionist will ask for a brief description of the problem. All staff adhere to strict terms of confidentiality. They will liase with the doctor available and offer the approprate appointment. The receptionist may ask you to telephone back after a few minutes if the doctor is busy with another patient.

Why might it be difficult to get an appointment

The surgery is always busy on a morning, especially during the winter months. If your appointment is not urgent, try to book at a less busy time after 12 noon. Last month 80 patients failed to turn up for their appointment. If you let us know as soon as possible you can’t attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, you may phone at 8.30 am the next day to check if we have any cancellation slots. You can book to have a telephone consultation with a doctor if you wish. He or she will be available from 8.15 am untill 8.45 am every morning. You will be expected to ring the practice at the agreed time.

How to get travel vaccinations

For routine protection against Diptheria, Tetanus and Polio please make appointments with the practice nurse. For all advice and information regarding foreign travel please give the details of departure, duration and destination to the receptionist. An appointment with the practice nurse should be made at least 2 weeks before travel if any vaccinations are required. Please note that not all travel vaccinations are free of charge.

How to get a health checkup

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment.

What if I can’t get an appointment

The surgery is particularly busy on a morning. If your appointment is not urgent, try to book at a less busy day after 12 noon.

 

Last month 250 patients failed to turn up for their appointment. If you let us know as soon as possible you can’t attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may ask you to telephone the next day at 8.30 am to see if there are any cancellations. You can book to have a telephone consultation with a doctor if you wish. He or she will be available from 8.30 am to 8.45 am every morning. You will be expected to ring the practice at the agreed time.

 

 

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to 26 weeks in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis.  It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for Asthma, Diabetes, Coronary Heart Disease. COPD, Stop smoking and many others . Please contact the surgery for futher details.

Same day appointments

We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly.  You can phone anytime from 8.30 am to 9.00 am for same day appointments only.

Practice Info

Park Lane Practice

1-6 City Green
Sunderland
Tyne and Wear
SR2 7BA

Phone: 0191 567 6828
Fax: 0191 510 2810

E-mail: Email Us

Get map & travel info

Training Practice: No

Repeat Prescription Telephone No: 0191 565 4507

Appointment Telephone No.: 0191 567 6828

Catchment Area: Please contact the practice for details of their boundaries.

Practice Leaflet

Print Practice Leaflet

This practice provides services for Sunderland CCG

Report an issue with the information on this page

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