Why do our receptionists ask so many questions?

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SURGERY CLOSED

The surgery will be closed on Wednesday 5th December from 12 noon until 8am on Thursday 6th December for mandatory staff training held by Sunderland Clinical Commissioning Group

Any patient that requires medical assistance in this time is asked to call 111

If you have a medical emergency such as chest pain, shortness of breath or excessive bleeding please dial 999

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Friends & Family Test – October 2018 results

The NHS Friends & Family Test asks How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

  22 patients completed a handwritten survey and 137 replied via txt message in October and the following results were returned:

  • Extremely likely: 114
  • Likely: 29
  • Neither likely or unlikely: 5
  • Unlikely: 4
  • Extremely unlikely: 4
  • Don’t Know: 3

Patient feedback helps us to improve our services.  Please take a moment to complete a survey at reception next time you visit the practice.

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GDPR – Privacy Notice Park Lane Practice

Privacy Notice

 

 

 

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Patient Participation Group Minutes

Park Lane PPG Dec 2016

Park Lane PPG May 2017

Park Lane PPG Oct 2018

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PATIENT ON-LINE ACCESS

We are now able to provide Patient On-Line Access. You can now view, book and cancel appointments from home, work or on the move-wherever you can connect to the Internet. this is a 24 hour online service so you can do this in your own time, day or night.

You can also order repeat prescriptions.

Change address details.

If you sre 18 years or over you can view parts of your medical record such as allergies, adverse reactions and immunisations. You will require access rights to enable you to view your records and must sign a consent form,available from recption. Some form of identification may also be needed.

You need to register or be already registered with the practice.

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FRIENDS AND FAMILY

From 1st December 2014, the practice will be giving out a survey to our patients who have used our service in any way.

Answers will be anonymous but comments may be used in a newsletter or a post. Please let us know on the form if you would rather this didn’t happen.

You can complete the survey as many times as you like.

Friends and Family Survey Results

In January 2015, 95% of patients who did the survey have said they would be extremely likely to recommend this GP practice to their friends or family,5% said they would be likely to recommend the practice. We are very pleased with the outcome of this survey and will continue to continue to try to improve our service.

In February 2015, 95% of patients who did the survey have said that they would be extremely likely to recommend the practice to their friends or family Again, we are most pleased with this outcome.

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SUMMARY CARE RECORD

We went going live with Summary Care Records on 18th March 2015. This means that other services that you may visit, such as Out Of Hours will, with your consent, be able to view some parts of your record.

The only parts they would be able to see are:

Medication you are taking

Allergies

Adverse reactions

This will make it much easier for the clinician to treat you.

If you would rather opt out, please tell a receptionist.

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ELECTRONIC PRESCRIBING

The practice is going live on Tuesday 5th May 2015. This means that from this date the practice will be able to send your prescription electronically to a nominated pharmacy of your choice. You can still collect your prescription as normal Nothing will change for patients that do not wish to use this service. Please ask at reception for a form if you would like to use this service.

 

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ARE YOU A CARER

If you provide unpaid help or look after a family member or friend who is ill, disabled, frail or elderly who can’t manage without your support then you are a carer.

Many people caring for a relative don’t think of themselves as being a carer and many carers don’t realise that support is available to support them in their caring role and help them maintain their own health and well-being. GP practices and Carers Centres are trying to work together so that carers will have easier accesss to the help and support that they are entitled to.

Please let us know if you are a carer or contact Sunderland Carer’s Centre directly at the address or telephone number below.

Sunderland carer’s Centre offers a confidential advice, information and support service to carers throughout the City of Sunderland.

Sunderland Carer’s Centre, Thompson Park, Thompson Road, Sunderland, SR2 1SF

Telephone 0191 5493768

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