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**Christmas Closures**

The surgery will be closed Wednesday 25th December & Thursday 26th December, we will reopen on Friday 27th December. Medication can be ordered up to a week early to ensure you have enough over this period.

From all the Staff at Park Lane Practice we wish you a wonderful Christmas and a Happy New Year.

The surgery phone lines close for general enquiries between 12 & 1pm each day.  However, we do still answer urgent calls relating to medical care.

Once a month on a Wednesday afternoon we close along with all other practices in Sunderland.  This is protected time for the clinicians and staff to be kept up to date in partnership with Sunderland Clinical Commissioing Group.  During the afternoon calls are taken on behalf of all practices by 111 and patients who require urgent care are directed to the best service for the patient at that time.

The practice recently changed its telephone system & we welcome any feedback patients have about this.  All of our calls are now recorded for quality & training purposes.

Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.

We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.

This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.

 

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