About Us
Park Lane Practice
1-6 City Green
Sunderland
Tyne and Wear
SR2 7BA
Phone: 0191 502 6470 (phone lines are open 8am – 12pm and 1pm – 6pm)
Between the hours of 12 & 1pm the surgery is open as normal however we will only answer urgent telephone calls
E-mail: Email Us
Training Practice: No
Appointment/Prescription Telephone No: 0191 502 6470
LIMITED patient parking is available at the surgery including disabled bays
Disabled toilet & baby changing facilities also available
Catchment Area: Please contact the practice for details of their boundaries.
This practice provides services for Sunderland CCG
How to make an appointment
Please call our main switchboard number on 0191 502 6470 to book an appointment . Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse on the day for urgent cases. If your condition is non-urgent an appropriate appointment will be given. You can book up to a month ahead for clinics – please see the ‘services and clinics’ section.
Role of reception
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate reception booth (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
How do I arrange a home visit
If at all possible, try to come to the surgery where many facilities are available. If you do need a home visit, please make the request before 10am, except for emergencies. The receptionist will need to know a few details of the illness so that priority can be given to urgent cases.
What do I do in an emergency?
There is always a doctor on-call outside surgery hours for emergencies. If you wish to contact a doctor when the surgery is closed we advise patients to call 111 for medical advice and 999 for medical emergencies such as chest pain, shortness of breath and excessive bleeding,
Triage
The purpose of ‘triage’ is to ensure that all patients are dealt with fairly by an appropriate member of the team and to ensure that problems are dealt with urgently if necessary. When you request an urgent appointment the receptionist will ask for a brief description of the problem. All staff adhere to strict terms of confidentiality. They will liase with the doctor available and offer the appropriate appointment. The receptionist may ask you to telephone back after a few minutes if the doctor is busy with another patient.
Why might it be difficult to get an appointment
The surgery is always busy on a morning, especially during the winter months. If your appointment is not urgent, try to book at a less busy time after 12 noon. If you let us know as soon as possible you can’t attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, you may phone at 8.30 am the next day to check if we have any cancellation slots. You can book to have a telephone consultation with a doctor if you wish. You will be expected to ring the practice at the agreed time.
How to get a health checkup
Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment.
What if I can’t get an appointment
The surgery is particularly busy on a morning. If your appointment is not urgent, try to book at a less busy day after 12 noon.If you let us know as soon as possible you can’t attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may ask you to telephone the next day at 8.30 am to see if there are any cancellations. You can book to have a telephone consultation with a doctor if you wish. He or she will be available from 8.30 am to 8.45 am every morning. You will be expected to ring the practice at the agreed time.
Routine appointments
If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to 2 weeks in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for Asthma, Diabetes, Coronary Heart Disease. COPD, Stop smoking and many others . Please contact the surgery for further details.
Same day appointments
We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly. You can phone anytime from 8.30 am to 9.00 am for same day appointments only.
